With the potential to reach many different types of companies, we needed to consider the different requirements and use cases. In particular, we included a form builder within the dashboard so the company could replicate the fields in their current forms. We researched numerous forms and the types of fields we would need to implement into the form builder, resulting in 12 different options. This ranged from input fields, date pickers, uploading images etc. Each field needed to be customisable. For example, the dashboard needed to communicate that the headings, descriptions and input text were customisable. This was a challenge, as we needed the dashboard to carefully step the admin staff through the form creation process, without overwhelming them. We created a strong design system, carefully considering how each component can enhance the user experience within the dashboard. For example, with so many fields being customisable, we needed a way to indicate the required fields, without overwhelming the user.

We solved this by creating a new section for each field, so when a user selects “Multiple Choice” they are only presented with the fields for multiple choice. The design is subtle, yet clearly indicates each new section. Further, we decided to use labelled input fields, to indicate what information we needed. For example, instead of a question saying “what is the title of this field?”, we simply added the label “field title” to the input field, so the user understands to enter the title. To further solve this the design team decided to implement an App preview, demonstrating how the question will appear in the app. This would allow administrators the ability to check their work, as they build the form.